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  • Where are you located?
    We are located at: 147 17th Ave #A San Mateo, CA 94402 We are searchable on google/apple maps. Our studio is located inside a building. Not ADA compliant. There are 2 flights of stairs.
  • What are your operating hours?
    Wednesday-Saturdays from 1pm-6:30pm Sundays from 11am-3pm CLOSED Mondays, Tuesdays We are by appointment only, so make sure to book a slot ahead of time. Same day slots are available for booking (if available). Please call for same day slots.
  • How do I make a reservation?
    Please click "book" through our website. Select the package, date and time, then complete the booking with credit card payment. You will receive a confirmation email once your booking is confirmed. Any assistance please email info@fotogenicstudio.com
  • What is your cancellation and rescheduling policy?
    Cancellation with a full refund can be made up to 3 days after the booking date. Any cancellation requests after 3 days from the booking date are not eligible for a full refund. If the reservation date is within 3 days from the booking date, it is automatically not eligible for cancellation. Rescheduling your session can be made 24 hours prior to the reservation date. If within 24 hours, a 10% service fee applies. However, you are able to transfer your reservation to anyone who is able to make it! You do not need to inform us beforehand for this. Any no-show sessions are not eligible for rescheduling requests. Please email us at info@fotogenicstudio.com for cancellation and rescheduling requests.
  • Is there free parking?
    Yes, there is a parking lot. You can park at an undesignated spot. Or there are plenty of street parking.
  • Do you accept walk-ins?
    We do not accept walk-ins at this time. However, you may book a same-day appointment if available! Please book online.
  • What are your payment options? How do I make a payment for any additional services?
    We only accept debit/credit cards and Apple Pay. Additional fee applies when there’s additional members. Other add-ons such as purchasing original files and ordering extra prints are paid at the end of your studio session.
  • What is the maximum number of people I can bring?
    6 people max in colored backdrops room. 8 people max in white backdrop room. If you have more people, please contact us before booking. We can fit more people in the room, however it will be a tight fit in the frame! There is an additional charge of $20 payable at the studio for each person or pet joining the session.
  • Are pets allowed? How many pets can I bring?
    Yes, pets are allowed as long as they are well behaved! One pet is free in your session. Additional fee of $20 per pet applies. A maximum number of 2 pets per session.
  • Are kids free?
    Kids under 2 years old are free.
  • Can we arrive early to our session?
    Due to limited space, you will only be allowed to enter 10-15 minutes earlier to avoid overcrowding.
  • What happens if I'm late to my session?
    Please arrive at the studio 10 minutes prior to the scheduled time to enjoy the full session. Your session cannot be extended for the late arrival. Rescheduling your session can only be made 24 hours prior to the reservation date. If within 24 hours, a 10% service fee applies. However, you are able to transfer your reservation to anyone who is able to make it! If you no-show, you are not eligible for any rescheduling requests.
  • Can I transfer my reservation to someone else if I can't make it?
    Yes, you do not need to inform us beforehand.
  • Can I purchase gift certificates?
    Absolutely! You can purchase gift certificates of $80 or $160. Click "book" and scroll all the way down to choose your option.
  • Can I bring someone just to help me take photos? Will I have to pay for that person?
    You are allowed to bring someone to help you take photos. As long as that person isn't in the photos, you do not have to pay for the additional person fee.
  • I want to try both rooms. How can I book?
    Currently we only offer one room per session. If you want to try both rooms, you will have to book an appointment for each room!
  • Can you host private events or gatherings at your studio?
    Unfortunately, our space is in a mixed use commercial building so any events/gatherings are not allowed!
  • Is there an elevator to your location?
    Unfortunately the building does not have an elevator. There are two flight of stairs to our studio.
  • How many photos can I take?
    You can take unlimited amount of photos during the given time in the package you chose. All photos will be emailed to you after your session for $25 or free if you leave a google review.
  • Can we add extra time to our session?
    If available, you may add 10 minutes for a fee of $15. You may also book more than one session if you need more time.
  • Do you edit the photos?
    We do not offer any retouching at this time. Any of your photos posted on our social media or website will have the skin retouched.
  • How do we get our digital copies?
    The photos you chose for prints will be sent through Google Drive link/Airdrop. For the all digital files took during the session, we will send you a link to download for an additional charge of $25 or for free if you decide to leave us a google review.
  • How long do you keep our photos?
    We only keep your photos for 30 days. After that, we may delete it without prior notice. Please make sure to download all your photos as soon as you receive them.
  • Do you have a photographer?
    We are a self-portrait studio, meaning you are the photographer! We do not have an in-house photographer.
  • Can we bring our own props?
    Yes! You may bring your own props. We recommend coming a bit earlier if you need time to setup. You can also bring food props. We ask not to bring any props that are hard to clean like glitter, confetti, etc. or there will be a cleaning fee of $10.
  • Can we bring food/drinks inside? Can we bring food props?
    You can bring food props inside the studio. Please note there will be a $10 cleaning fee if needed. If it's not a food prop, we do not allow food nor drinks allowed inside the studio rooms. You can leave them with the staff during your session. Absolutely no cake smashes!
  • Do you take passport photos?
    We don't recommend taking passport photos here since we don't print out the required size for the passport photos. We recommend going to Walgreens/CVS for passport photos.
  • Is there an area to change our outfits?
    You may change your outfits in the studio or in the restrooms located in the hallway right outside our studio. Please keep in mind if you need to change during your session, the time will still be ticking!
  • Can we take burst shots?
    Unfortunately, the camera can only take single shots at a time. Burst shots are not possible for our setup.
  • Can I adjust the camera height/angle?
    Yes, the staff can adjust the height of the camera and angle. You can call the staff over anytime to adjust it.
  • Can I adjust the lighting?
    Unfortunately our lighting is fixed.
  • Can I take photos in landscape mode?
    Unfortunately we can only take photos in portrait mode.
  • Are the photos taken in JPEG or RAW?
    The photos will be taken in JPEG. RAWs are not provided.
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